FEATURES

Everything dispatch needs,
in one screen.

Hatzalah.Live replaces the patchwork of spreadsheets, paper logs, and aging dispatch tools with one fast, opinionated platform built for volunteer EMS.

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CORE CAPABILITIES

Built around the moments that matter

Each feature is designed for the realities of volunteer EMS: fast, forgiving, and configurable to your agency’s workflow.

Real-time call intake
Capture calls from PBX or manual entry with caller history, address autocomplete, and instant duplicate detection.
Closest-unit routing
Geofenced divisions and live unit positions surface the nearest ALS, BLS, or coordinator for every dispatch.
Radio & PBX integration
Direct integration with your existing radio system and PBX provider — no rip-and-replace required.
Members & expertise
Track ALS, BLS, backup, observers, and coordinators with availability, on-call schedules, and credentials.
Hospitals & places
Google-powered hospital directory ranked by distance, plus your own places imported from your current system.
KML zones & areas
Upload divisions, radio zones, neighborhoods, hospitals, and garages as KML — used to auto-tag every call.
Call & status workflows
Configurable statuses (Unattended, Attended, On Scene…), dispositions, cancel types, and Hatzalah/Medical infos.
Twilio voice & SMS
Welcome emails, SMS alerts, and outbound voice — wired to your Twilio account and number.
Reporting & analytics
Response times, unit utilization, division stats, and exports — backed by your imported call history.
Migrate your old DB
We import your current call history close to go-live so reporting is accurate from day one.
Medical-grade trust
Role-based access, full audit trail, and HIPAA-aware data handling out of the box.
Configurable lists
Statuses, dispositions, hospitals, places, expertises, and important numbers — all editable by your admins.
DESIGNED FOR DISPATCHERS

One screen. Zero friction.

Dispatchers shouldn’t need three monitors and a binder. Every action — accept a call, assign a unit, update status, log a disposition — is one or two keystrokes.

  • Keyboard-first UX with full shortcut support.
  • Live unit positions and ETA on the same panel as the call.
  • Inline timer for every status — never lose track of time on scene.
  • Replayable timeline of every action, by every user.
Status workflow
configurable
  • 01 Unattended configurable
  • 02 Attended configurable
  • 03 Responding configurable
  • 04 On Scene configurable
  • 05 Transport configurable
  • 06 Cleared configurable
BY THE NUMBERS

Built to never miss a beat

< 1s
LIVE UPDATE TARGET
24/7
OPERATIONAL UPTIME TARGET
Every action
RECORDED IN AUDIT LOG
1 day
TARGET SUPPORT RESPONSE
READY?

See it run on your dispatch desk.

We'll walk you through a live demo with your actual call types, divisions, and integrations.

Request a Demo See integrations