Your data,
handled with care.

Depending on the features you use and the configuration of the App, we may collect the following categories of information:

Account and member information

• Name, email address, telephone number, member identifier, profile information, assigned role, unit, or organizational affiliation.
• Authentication information, login records, session tokens, and account-security information. Passwords are not stored in readable form.

Operational and app content

• On-call or shift status, unit or ambulance availability, call history, member-directory information, feedback, and other information submitted through or associated with authorized use of the App.
• Records showing which App features were accessed or actions performed, when reasonably necessary for security, audit, troubleshooting, or operational purposes.

Device and technical information

• Device type, operating-system version, App version, language, IP address, push-notification token, diagnostic information, crash information, performance data, and security logs.

Location information

If a feature requires location and you grant permission, the App may process precise or approximate location information to provide that feature. You may disable location access at any time in your device settings. Disabling location may prevent location-dependent features from working.

Camera and scanner information

If you use a scanning feature, the App may request access to the device camera. Camera data is used only to provide the requested scanning functionality. The App does not access the camera without permission.

Health-related entries and calculations

The App may provide tools such as a vitals counter or dosage calculator. Values entered solely for an on-device calculation are not retained by us unless the App clearly provides a function that submits or saves them and the user chooses to do so. These tools are operational aids and do not replace professional medical judgment, applicable protocols, or independent verification.

Information you provide directly

We collect information when you sign in, update a profile, submit feedback, contact support, use an operational feature, or otherwise provide information through the App.

We collect information:

• Directly from you when you enter or submit it;
• From Hatzalah’s authorized membership and operational systems;
• Automatically from the App and device when needed for authentication, security, notifications, diagnostics, performance, and App functionality; and
• From service providers that support the operation, security, hosting, communications, or maintenance of the App.

We use information to:

• Authenticate users and manage authorized member accounts;
• Provide member, directory, hospital, protocol, scheduling, unit-status, call-history, communication, feedback, and operational features;
• Deliver push notifications and service messages requested or necessary for App functionality;
• Maintain safety, security, access controls, audit records, and fraud or misuse prevention;
• Diagnose crashes, resolve technical problems, maintain performance, and improve the App;
• Respond to support requests and communicate about the App;
• Comply with applicable laws, legal process, organizational requirements, and emergency-service obligations; and
• Protect the rights, safety, and security of users, patients, personnel, Hatzalah.live, and others.

We do not use health-related information for advertising or marketing.

The App does not sell personal information, display third-party behavioral advertising, share personal information with data brokers, or track users across apps or websites owned by other companies for targeted advertising or advertising measurement.

If our practices change in a way that constitutes tracking under Apple’s App Tracking Transparency requirements, we will update this Privacy Policy, update our App Store privacy disclosures, and request permission through Apple’s required prompt before engaging in such tracking.

We may share information only as reasonably necessary with:

• Authorized Hatzalah personnel who need access for legitimate organizational, operational, safety, support, or administrative purposes;
• Vendors that provide hosting, databases, notifications, communications, analytics, crash reporting, security, or technical support on our behalf;
• Government authorities, regulators, law enforcement, courts, or other parties when required by law, legal process, or a valid emergency request; and
• Other parties when necessary to protect life, safety, rights, property, or the security and integrity of the App and our systems.

Service providers may use information only to perform services for us and must provide privacy and security protections that are the same as or equivalent to those described in this Privacy Policy and required by applicable law. We do not permit service providers to use App information for their own targeted advertising.

We may use or disclose aggregated or de-identified information when it cannot reasonably be linked to an identifiable individual.

The App may request permission for notifications, location, camera access, or other device features only when needed for an App function. You can review or revoke these permissions through your iPhone or iPad settings. Some features may not function after a related permission is disabled.

You may also:

• Update certain profile information within the App, when that feature is available;
• Contact us to request access to or correction of your personal information;
• Request deletion of your account or personal information, subject to the exceptions described below; and
• Withdraw consent for optional processing by disabling the relevant feature or device permission or by contacting us.

To submit a privacy request, email [email protected] or contact Hatzalah.live through https://hatzalah.live/. We may need to verify your identity and authorization before completing a request.

We retain information only for as long as reasonably necessary to provide and secure the App, maintain organizational and operational records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect safety and security.

Account and profile information is generally retained while the member account remains active and for a reasonable period afterward. Operational, call, audit, security, and emergency-service records may be retained longer when required by organizational policy, safety requirements, legal obligations, or legitimate operational needs. Diagnostic and technical logs are retained only as long as reasonably needed for security and troubleshooting. Backup copies are deleted or overwritten according to our normal backup cycle.

When deletion is requested and no exception applies, we will delete or de-identify the information within a reasonable period. We may retain information where required or permitted for legal compliance, emergency-service records, security, fraud prevention, dispute resolution, or the protection of legal rights. Deleting an account may end access to the App because it is limited to authorized members.

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encryption in transit, access controls, authentication, logging, monitoring, and restricted administrative access.

No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. Users are responsible for protecting their devices and login credentials and should promptly report suspected unauthorized access.

Because the App supports emergency-response personnel, some information may be sensitive. Authorized users must use and disclose information only for legitimate, permitted purposes and in accordance with applicable policies, laws, protocols, and professional obligations.

The App does not use health, medical, or emergency-response information for advertising, marketing, data brokerage, or unrelated profiling.

The App is intended for authorized Hatzalah members and personnel and is not directed to children under 13. We do not knowingly collect personal information from children through the App. If we learn that information from a child was collected improperly, we will take appropriate steps to delete it.

The App may contain links to third-party websites, mapping services, telephone functions, or other external services. Those services operate under their own privacy policies. We encourage users to review those policies. This Privacy Policy does not govern information collected directly by an independent third party outside the App.

Apple may independently collect information through the App Store, iOS, push-notification infrastructure, App Analytics, or other Apple services under Apple’s own privacy policies. We are not responsible for information collected independently by Apple.

We may update this Privacy Policy to reflect changes in the App, our practices, technology, or legal requirements. We will post the updated policy at this URL and revise the “Last updated” date. When required, we will provide additional notice or obtain consent before a material change takes effect.

For privacy questions, requests, or complaints, contact:

Hatzalah.live
360 Rt. 17-M
Monroe, NY 10950
Email: [email protected]
Website: https://hatzalah.live/

If you believe your privacy request has not been handled appropriately, please contact us so we can review and respond.